FAQs

Frequently Asked Questions (FAQ)

Welcome to NexTrend Wellness! Below are answers to some of the most common questions about our products, orders, shipping, subscriptions, and customer support.

Orders

How do I place an order?

Simply browse our products, add your desired items to your cart, and proceed to checkout. We accept all major credit and debit cards, along with other payment methods offered during checkout.

Can I change or cancel my order?

We process orders quickly to ensure fast shipping. If you need to modify or cancel your order, please contact us as soon as possible.

If your order has already been processed or shipped, we may not be able to make changes.

How can I track my order?

Once your order ships, you'll receive a confirmation email with your tracking number so you can monitor your shipment.

Shipping

Where do you ship?

We currently ship within the United States. Additional shipping destinations may become available in the future.

How long does shipping take?

Most orders are processed within 1–2 business days.

Estimated delivery times vary depending on your location but generally range from 3–7 business days.

Shipping times are estimates and are not guaranteed.

Do you offer free shipping?

Free shipping promotions may be available on qualifying orders. Any current shipping offers will be displayed during checkout.

Returns & Refunds

What is your return policy?

For health and safety reasons, unopened products may be returned within 30 days of delivery. Opened dietary supplements cannot be returned unless they are damaged, defective, or incorrect.

Please see our Refund & Return Policy for complete details.

What if my order arrives damaged?

Please contact us within 7 days of delivery and include your order number along with photos of the damaged product and packaging. We'll work quickly to resolve the issue.

Products

Are your supplements FDA approved?

The U.S. Food and Drug Administration (FDA) does not approve dietary supplements before they are marketed.

Our products are manufactured in facilities that follow applicable quality standards, and all product labels comply with applicable U.S. regulations.

Are your products intended to diagnose or treat medical conditions?

No. Our products are dietary supplements intended to support overall wellness.

These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.

Can I take your supplements with my medications?

Always consult your physician or another qualified healthcare provider before starting any dietary supplement, especially if you are pregnant, nursing, taking medications, or have a medical condition.

Subscriptions

How do subscriptions work?

When you subscribe, your selected products are automatically delivered according to the schedule you choose. Your payment method is securely charged before each shipment.

Can I cancel my subscription?

Yes. You may cancel your subscription at any time before your next billing date. Once an order has been processed, it cannot be canceled.

Can I skip or pause a subscription?

If your subscription plan supports it, you can log into your customer account to skip, pause, or modify future deliveries.

Payments

What payment methods do you accept?

We accept the payment methods displayed during checkout, including major credit and debit cards and other secure payment options supported by Shopify.

Is my payment information secure?

Yes. All transactions are encrypted and securely processed through Shopify's trusted payment infrastructure. NexTrend Wellness does not store your complete payment card information.